Policies

A meet and greet is required for all new clients.
Last minute or emergency bookings without a meet and greet may be considered on a case by case basis.
Detailed care instructions and emergency contacts are required prior to the start of services.

Visit times begin at 30 minutes (Standard), 45 minutes (Extended) or 1 hour (Specialized).
Care time includes cleaning, observation, and enrichment activities.
Visits may be extended in 15-minute increments when needed.
Species requiring higher levels of enrichment or hands-on care may require extended or specialized visits.

Rates are based on visit length, number of pets, and level of care required.
A multi-pet discount applies when caring for multiple pets during the same visit.
Payment is due 48 hours prior to the start of services.
Additional fees may apply for Extended Service areas or Specialized Care routines.

Cancellations or changes must be made at least 24 hours in advance.
Same day cancellations will be charged 50% of the first scheduled day of care.

Every effort will be made to contact the pet owner and a designated alternate in the event of an emergency.
If neither party can be reached are two attempts each, medical decisions will be deferred to the attending veterinarian’s professional judgement.
All veterinary care, treatment, and related expenses are the responsibility of the pet owner.

Oral medications, topical treatments, and routine medical care can be administered as instructed. Dosage must be provided.
I do not diagnose conditions or alter prescribed treatments.
Pets with complex or time-sensitive medical needs may require a Specialized Care visit.

Live feeding must be disclosed in advance of booking.
Live feeding of vertebrate prey (such as live rodents) is not provided.
Live feeding of invertebrates (such as insects) may be provided.
Invertebrate feeding requires clear written instructions and appropriate containment to prevent escape.
Any insect provided must be safe, appropriately sized for the species, and supplied by the client unless otherwise agreed upon.
If a pet refuses or feeding cannot be completed safely, the feeding attempt will be documented and communicated to the owner.

Care for exotic, senior, or special needs pets is welcome and encouraged with proper instructions.
Some species may require additional time, specialized handling, or equipment.
Services may be declined if safe or appropriate care cannot be provided.

Clients must provide safe and reliable access to the home during scheduled visits.
Any changes to access instructions must be communicated in advance.

Pets must be housed in safe, secure enclosures appropriate for their species.
I reserve the right to decline or discontinue services if conditions are unsafe for the pet or sitter.
Clients must disclose if any other individuals will be present in the home during scheduled visits, including family members, roommates, house guests, contractors, or other service providers.
For safety and liability reasons, services may be modified or declined if undisclosed individuals are present at the time of service.

Visit updates will be provided during or within 1 hour after scheduled visits.
Non-urgent messages may be responded to during business hours of 08:00 AM - 2:00 PM CST

Services are provided within listed primary and extended service areas.
Travel fees may apply outside the primary service area and will be confirmed prior to booking.

I reserve the right to refuse or discontinue services if policies are not followed, if care needs exceed what was agreed upon, or if safety concerns arise.